Before you come in

If your Apple products is not working, Netfocus IT HQ are qualified to help. To assist our team in solving your problems, follow these quick tips that may speed up our repair time.

  1. Make sure you have a backup of your device
    Data back up is ultimately your responsibility as the owner. We always prefer for our customers to perform a Time Machine or iCloud backup prior to visiting our store. Of course this may not always be possible, or you may simply be unsure how to complete this process. If this is the case, phone our technicians on 1300 73 11 70 and we will guide you accordingly. Instore data recovery is part of our service offering, but will incur a fee.
  2. Make sure “Find My iPhone” is disabled
    Without disabling “Find My iPhone”, we cannot service you iOS device. Follow the guidelines on Apple’s Support website¬†here to disable FMIP
  3. Disable Passcodes and Passwords
    To speed up repair times, we ask customers to disable any Passcode’s on iOS and watchOS devices, and disable any Password’s on macOS devices. Netfocus IT HQ does not ask for, nor retain customer passwords. If your device retains a password after booking, our technicians will be unable to proceed with the service until it has been removed.
  4. Check your Accessories
    Most charging problems with iOS and macOS devices are actually the accessories. Before visiting our store, please check all chargers and cables for faults. If possible, insert another compatible charger or cable.
  5. Disable FileVault
    FileVault encrypts all the data on your Hard Drive. FileVault can hinder data recovery processes. Customers, if possible, should turn off FileVault before any service work is carried out.

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